How we take notes during your session
We want to give you and your family our full attention. That's why we use a helpful tool called Heidi to jot down notes during our conversation, so we can stay focused on you instead of scribbling on paper.
Heidi is a helpful tool that allows your clinician to focus entirely on you during your visit, while still accurately capturing the information needed for a comprehensive and precise record of your care.
How does it work?
Conversations are transcribed in real time as they happen — no recordings are ever stored. Any notes your clinician saves will be added to your Electronic Health Record in the Practice Management System, as standard.
Who has access to my information?
Only your clinician. Heidi is compliant with the Australian Privacy Principles and the Privacy Act. Our information management systems are ISO 27001 accredited for data security.
Where is my data stored?
All data is encrypted and securely stored on servers located within Australia to comply with local jurisdiction requirements.
How is my data used?
Our approach to data collection is threefold:
- Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
- Limit Collection: We only collect data that is essential for providing our services or enhancing Heidi's effectiveness.
- Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.
Do I have to give consent?
Your consent is important to us. You can withdraw your consent at any time, and this will not affect the quality of care you receive.